On 12 March 2020, the Netherlands went into lockdown. Many companies had to close down, markets fell and borders were closed. What measures did you take immediately after the outbreak?
Alders: "Like the rest of the Netherlands, we didn't really know what was coming. As a food processor, we fell under the 'crucial professions' and were fortunately allowed to continue our activities. A safe working environment is always our top priority, so it's no surprise that we took measures quickly. For example, we kept a one-and-a-half metre distance and took temperatures on entry - first through the ear, later with a forehead thermometer. Office staff worked from home as much as possible. Everyone reacted quickly; our own people, but also the hiring companies took their responsibility.
Mellema: "In addition to the practical measures mentioned by Jaap, the VanDrie Group subsidiaries have sought direct contact with each other. In the first weeks, we met virtually every day with a crisis team to keep the situation manageable. We drew up a joint protocol and further developed it at a detailed level for each location. For example, all branches have invested in some form of air treatment. In different systems, by the way, in order to be able to properly compare. In this way, we ensured together that we could continue to produce and that the measures put in place were adhered to as far as possible."
We drew up a joint protocol and further developed it at a detailed level for each location.
It soon became clear that the situation wouldn't just go away. How did you deal with that?
Mellema: "We further expanded our measures. Our corona supervisors checked our staff for symptoms on entry by means of questionnaires. Through butterflying (irregular breaks), we ensured that there were as few simultaneous movements of staff in the building as possible. Even the vans of the outplacement agencies, which take our outplacement workers to and from our main location, drove half-empty and our employees sat in a so-called draughts’ arrangement [Ed: think of tiles on a draughts’ board]. The NVWA farm managers and the Animal Sector Quality Inspection staff, who both supervise the slaughter line, already had their own entrance and accommodation area. In this way contact with our staff was kept to a minimum."
Alders: "From the second wave onwards, we set up our own testing facility in consultation with the GGD. We took care of all the supplies, protocols and qualified personnel ourselves, such as a BIG-registered healthcare provider. This allowed us to preventively test all our employees and, in case of an indication or positive test, to immediately screen the work environment. Whenever there was an infection, we did additional source and contact research ourselves, in addition to the regular source and contact research of the GGD’.." It was really an additional control measure on top of all the measures we had already implemented.
How important is communication in such a situation?
Mellema: "It's essential. Where possible, we communicate in eight languages. We inform all our employees through a weekly letter, a separate corona update, with messages on the screens in our canteens and through a weekly production meeting with managers."
Alders: "In addition, our focus was on setting up a responsible working environment and continuously repeating the rules in order to keep awareness high. You can influence a lot with measures, but ultimately you have to rely on the discipline of the people themselves. We also had regular contact with external bodies such as the safety region, the regional GGD, the Labour Inspectorate, NVWA, COV and the Occupational Health and Safety Service.
In May 2020, several slaughterhouses in the Netherlands were closed down due to corona outbreaks among the staff. In the media, it was mainly migrant workers who took the rap. What did this news do to you?
Mellema: "The possibility of closure also created pressure within our organisation. As T. Boer & zn, we are open to criticism, but we did not recognise ourselves in the picture presented. We know that there are cowboys among temporary employment agencies in the Netherlands and that things go wrong when migrant workers are hired. As the VanDrie Group, we always take our responsibility. And not just during a pandemic; we always take good care of our people."
Alders: The term 'migrant worker' gives me a nasty feeling; it has a negative connotation. We’re talking about temporary workers and we don’t treat them any differently from our own staff. They work under the same collective bargaining agreement, build up their pensions under the same pension scheme, receive the same training, company clothing and staff amenities. Most of our temporary employees have settled in the Netherlands and have their own accommodation. Only a small proportion reside in the housing of the hiring agencies. We’ve carried out additional audits on the housing of the temporary employment agencies ourselves and have been pleasantly surprised. The quality of the housing is such that many students would envy it for its space and facilities."
Prevention and control measures have helped, but the deciding factor was our employees themselves.
2020 was a year we won’t soon forget. What lessons have you learned?
Mellema: "We’ve tried with great conviction to create the safest possible working environment for everyone. We’ve sometimes gone quite far in certain measures and have also failed on occasion, but it has to remain workable. For example, with the knowledge I have now, I would have gone to a translation agency sooner so that all communication was immediately available in all languages."
Alders: In retrospect, I would have liked to have acted more proactively. I’ll take that into the future. Despite the difficult moments, I look back on a special period. Prevention and control measures have helped, but the deciding factor was our employees themselves. When you see how we as an organisation have grown closer together, also in my collaboration with Martijn, that’s really very special. There was so much involvement in the company; a sense of brothers in arms."